Frequently Asked Questions

Business Process Outsourcing (BPO) is a business practice in which business contracts with an external service provider (mostly call contact centers) to delegate business functions or tasks. For example: Customer care BPO services are about delegating your tasks of providing customer support to experts, allowing your business to focus on other key business tasks.

We understand it can be overwhelming having to delegate and hoping to get the same success as if you were doing the tasks yourself. But growing a business is part of trusting that in your decision-making. So this is why we prefer to talk with our clients before agreeing to any contract. We explain and make sure they understand our business model, skill and competencies, pricing, and how we'll handle their customers. Once you have all the information you need, we trust you will make the best decision for your business and move forward with your goals.

We are here to help, so even if you already have gathered a team for the projects, we will gladly help you improve them and scale them with the help of your team.

Yes, the team we put together for your projects is an exclusive resource for you.

Of course, it all depends on the size of the project and the quality of team members it will be required. But we do our best to gather the needed personnel in 2 weeks so training can begin as soon as possible.

We are located in a niche of English-Spanish Bilingual professionals actively improving their English with different jobs and opportunities.

We have experience with small to medium businesses and are committed to building long-term relationships with any size of business.

We have significant experience in providing support with sales and upsell services but also have a great number of customer service representatives ready to begin working on the next project. Also, as we grow, we have become experts in handling customized job positions for a business like most of the top contact centers.

As a minimum, you only need to hire two agents. As an expectation of this rule, we have our virtual assistance position, which is a tailored job description to the needs of a small project.

No, we work with different businesses of different sizes and stages of development. We understand the importance of finding a cost-effective solution for your current capacity. This is why by talking with us, we'll know how to help you the best, whether you are a solo entrepreneur or an experienced business manager.